Premier NEMT Provider
Ambulatory - Private Rides - Wheelchair - Stretcher
Serving Rhode Island and Southern Mass
Our team strives to go above and beyond industry standards to fit any additional needs an individual or company may have. Let us know and we are happy to accommodate!
Modern Fleet
All vehicles regularly maintained & equipped with latest safety technologies and logistic software.
Dedicated Team
We treat you like family. Professional, Safe and Reliable!
Your Needs Met
Schedule a ride for whenever you need and whatever you need.
Our Services
We provide safe, reliable, and compassionate non-emergency medical transportation for individuals traveling to and from doctor’s appointments, treatments, therapy, and other healthcare services. Our services are designed to ensure patients receive comfortable, timely, and dependable transportation tailored to their mobility and medical needs.
Ambulatory Transportation
We offer rides to and from medical appointments with a commitment to provide consistent, timely and professional service - No more missed appointments or excessive waiting for return rides.
Private Transportation
Not looking to book through insurance, or are in need of non-medical transportation for your family or company? Our passenger van can seat up to 13, and is perfect for larger parties.
Wheelchair & Stretcher
Our fleet includes ADA compliant wheelchair & stretcher vans. Our team understands the level of respect and professionalism you or your loved one deserve. You can count on us!
Hospital Discharge
Safe and dependable transportation for patients being discharged from hospitals, rehabilitation centers, and other healthcare facilities, ensuring a comfortable transition home or to their next destination.
Our Mission
To provide safe, reliable, and timely transportation services for individuals with mobility challenges, including those requiring transportation to medical appointments or private rides. We prioritize our clients' comfort and dignity and aim to exceed their expectations through professional, compassionate, and personalized services. Our goal is to improve access to essential services and be the transportation provider of choice in Rhode Island.
Schedule your ride now!
Our Qualifications
Our qualifications reflect our commitment to safety, privacy, professionalism, and dependable patient care, backed by industry certifications, compliant practices, advanced technology, and well-maintained vehicles.
Active NPI
Properly registered healthcare provider identification.
Regularly Maintained Vehicles
Safe, reliable, and routinely inspected vehicles.
HIPAA Compliant
Protecting patient health information and privacy.
PASS Training Certified
Trained in safe, respectful passenger assistance.
Advanced Logistical Software
Streamlined scheduling, routing, and trip coordination.
GDPR Compliant
Protecting personal data and maintaining privacy standards.
Premier Ride Experts
Our team strives to go above and beyond industry standards to fit any additional needs an individual or company may have. Let us know and we are happy to accommodate!
Why Choose Us
Reliable Service
Dependable transportation you can count on to get you to every appointment safely and on time.
Compassionate Care
Our experienced team treats every passenger with patience, dignity, and respect.
Safe & Comfortable
Clean, comfortable vehicles and trained drivers ensure a smooth, stress-free ride from pickup to destination.
About Us
Direct Medical Transportation, founded in 2022, goes above and beyond NEMT industry standards to offer personalized care with the upmost emphasis on safety, reliability, professionalism and affordability. Our services include medical transportation to and from appointments, including handicapped/ wheelchair & stretcher accessibility , as well as private (non-medical related) trips tailored to your individual needs. All employees undergo thorough training and drug testing. Vehicles are regularly maintained and equipped with the latest safety technologies, complemented with advanced logistic software to ensure a timely and comfortable ride. We chose to start our company not only due to a growing demand - we witnessed the overall lack of dignity and accountability plaguing this industry and those who rely on its services, and set out to provide a better alternative. Rest assured knowing that when yourself, a loved one or client rides with us they will be treated with the same level of respect we would expect for those closest to us. Let us show you we care!
Rides Completed
Satisfaction Rate
On-Time Rate
Satisfaction Rate
Book a Ride
Not looking to book through insurance, or are in need of non-medical transportation for your family or company? Our passenger van can seat up to 13, and is perfect for larger parties. Short or long distance, we will accommodate your transportation needs. Call or schedule online now using our booking form, you can input your travel information and we will reach back out with a quote ASAP. No charges will be made to your card until the trip is confirmed.
Contact us
Call Us
(255) 352-6258
Email Us
contact@dmt.com
Our Location
68 Wilcox Ave, Pawtucket, RI
Get in touch
Frequently Asked Questions
How do I know if I qualify for compensated rides?
Call or visit RIPTA RIDE Program or MTM to see if you qualify. MTM provides rides for Medicaid recipients, as well as Temporary Assistance for Needy Families (TANF) Program/RI Works and Elderly Transportation Program (ETP). Or contact your individual private insurance provider to see if they will compensate your trip. Currently Direct Medical Transportation is contracted with United Health Care Insurence.
Who is MTM?
MTM manages non-emergency medical transportation (NEMT) services under Medicaid for the state of Rhode Island.
What is the RIPTA RIDE Program?
Organized through RIPTA, they provide rides wherever needed - not limited to medical appointments - to those who are unable to drive or take public transit. Individuals must contact the RIDE program to see if they can qualify. Companies such as ourselves contract with the program.
What qualifications do Direct Medical Transportation's drivers have?
All drivers have completed all necessary licensing requirements to operate public motor vehicles in the state of Rhode Island. In addition, our drivers are PASS (Passenger Assistance Safety & Sensitivity) certified and undergo regular drug testing. Rest easy knowing you're in safe hands.
What is the difference between Insurance coverage vs Private pay?
Insurance:
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Booked through MTM for Medicaid, (TANF) or (ETP) recipients
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Many Private Insurance Companies will cover your rides, call your individual provider to see if you can through us! Direct Medical is now able to accept United Health Care incurence.
Private Pay:
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Completely flexible to your private transportation needs - short or long distance, wheelchair/ stretcher, or passenger van we have you covered.
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We offer the lowest rates possible - we appreciate your individual needs and your business.
Do you only offer rides to medical appointments?
No! While "medical" is in our name, our fleet of vehicles and staff are happy to accommodate individual or group trips to just about anywhere you'd need to go. Long or short distance, wheelchair/ stretcher accessible or passenger van - rest easy knowing you're in good hands with us.
What is your maximum amount of passengers allowed?
Our largest van (15 passenger) is able to accommodate up to 13 client passengers due to CDL regulations. Perfect for private groups, companies or medical facilities which require transportation for their clients. Our wheelchair/ stretcher accessible van can accomodate 2 wheechairs or 1 wheelchair and 1 stretcher at a time.